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SHIPPING & RETURNS

Shipping Policy

  • Manufacturing/Handling time is 5 to 7 business days.

  • Standard Shipping (15-21 days).

  • Express Door to Door shipping (5-7 days).

  • Delivery times vary between countries.

  • Tracking number included.

Return & Exchange Policy

  • Return request within 15 days of receiving the goods.

  • The damage must be described in detail and photos must be attached demonstrating its extent.

  • The products must be returned intact and with the original packaging.

  • Return the product within 10 days of receiving approval e-mailI.

  • We do not exchange goods. It is necessary to make a return request for the product that you wish to return and create a new order.

  • The refund is provided within a maximum of 7 working days from receipt of the product.

  • Free Returns only available when the wrong size/product arrived or because the product arrived damaged, otherwise, return costs and customs duties are to be paid by the buyer.

  • Please send all details to returns@siloleather.com.

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